Refund policy

Short Returns & Refunds Summary

Returns, Refunds & Exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If there is a problem with your order (for example, a manufacturing fault, damage in transit or the wrong item sent), please contact us as soon as possible, and within 7 days of delivery, with your order number, details of the issue and photos where possible. Where a failure is confirmed, we will arrange a repair, replacement or refund and cover any reasonable return postage.

Because our centenary merchandise is limited-run and often made to order, we do not generally offer refunds for change of mind. Subject to stock availability, we may offer a size exchange or store credit where you contact us within 14 days of delivery and the item is unworn, unwashed and in resaleable condition with tags attached. For change-of-mind or size exchanges, you are responsible for return postage and we may charge additional postage for the replacement item.

To request a return or exchange, please contact us at info@canegrowers.com.au with your name, contact details, order number and a brief description of the issue.

Nothing in this policy limits your rights under the Australian Consumer Law.

Returns, refunds and exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms limits or excludes any rights, guarantees or remedies you have under the ACL that cannot be lawfully limited or excluded.

If a product has a major failure or otherwise fails to comply with a consumer guarantee under the ACL, you are entitled to a repair, replacement or refund and may be entitled to compensation for reasonably foreseeable loss or damage. If the failure is not major, we may choose to repair or replace the product or provide a refund.

If you believe there is a problem with your order (including manufacturing faults, damage in transit or incorrect items), please contact us as soon as possible, and in any event within 7 days of delivery, with:

  • your order number;
  • a description of the issue; and
  • clear photos of the product and, where relevant, the packaging.

Where a failure is confirmed, we will provide an appropriate remedy in accordance with the ACL and will cover any reasonable return postage or provide a pre-paid return label.

Change of mind / wrong size
We are not required to provide a refund if you change your mind. However, subject to stock availability and at our discretion, we may offer a size exchange or store credit where you:

  • contact us within 14 days of delivery; and
  • return the product in new, unworn, unwashed and resaleable condition with all tags and packaging intact; and
  • provide proof of purchase.

For change-of-mind or size exchanges:

  • you are responsible for the cost of returning the product to us; and
  • we may charge additional shipping to send the replacement item.

We may refuse a return or exchange where the conditions in this clause are not met or where a product has been misused, altered, damaged after delivery (other than due to a fault) or returned outside our stated timeframes, subject always to your rights under the ACL.

10.6 Our Returns & Refunds Policy forms part of and is to be read together with these Terms.